Shipping

Your Happy Mail Is On Its Way!

Items in stock are shipped in 1-3 business days for standard shipping and 3-5 days where free shipping is offered. Made to order items are shipped within 5 business days.

Backorders

Pre orders (Backorders) will be dispatched as received from the supplier and within 5 to 7 working days of receipt. Note that it can take around 6 weeks for back ordered stock to come into stock. Please check the individual product information.

As a rule of thumb:

  • Me and My Big Ideas: 3 to 4 weeks (4 to 6 for planners)
  • Project Life: 6 to 8 weeks
  • Project Life: 6 to 8 weeks
  • Lawn Fawn: 4 to 6 weeks
  • Imported washi: 4 to 9 weeks

Shipping Rates

We provide flat rate shipping for stock items dependent on the type of product you order and how it can be packed.

Flat rate stickers: £2

Flat rate parcel: £3.50

Flat rate box: £5.50

Prices apply to mainland UK. Please use the shipping calculator for adjustments elsewhere.

Shipping Timescales

Shipping times will vary but most items should reach UK addresses in 2 working days. Please allow 10 working days for the UK and 15 working days elsewhere. Don’t forget to check with your neighbours and sorting office too! If you still don’t have it, drop us an email (reply to your receipt)  to let us know.

Business hours are:

Monday to Friday 8am to 5pm

Customer Support is open Monday to Friday  8am to 7pm

Last shipment of the day is 1pm.

We are not open on Sunday or public holidays (and the weekends thereof).